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Employee Spotlight

Business, Content + Copy, Employee Spotlight, Print 101, Tips

Data & Direct Mail = Killer Campaigns. Here’s How Our Team Perfects Your Lists and Makes Your Mail Shine

This month’s Expert Insight Article is written by one of our prepress experts, Scott Rogers. Scott began working at The Mailworks in fulfillment and became passionate about the logistics of the process. With over 17 years of experience, Scott now works heavily with data management and file preparation and ensures our customers obtain the best postage rates and print output for their direct mail campaign. From data hygiene to Variable data printing (VDP), here are some prepress tips and insights that will generate a successful direct mail campaign!

 

NCOA (National Change of Address)

Without proper maintenance, your data can become outdated quickly. Keeping your database up to date reduces undeliverable mail and re-mailings. With the NCOA service, your database is run through a dataset consisting of names and addresses of individuals, families, and businesses who have filed a change-of-address with the USPS. This allows your database to be updated with USPS verified addresses and the confidence of reaching your target audience.

Variable Data Printing (VDP)

Whether you are personalizing text, images, colors or artwork, VDP within a direct mail piece allows you to catch the attention of your customer. Using values within a database can change text-based fields like a salutation or an entire themed artwork background. The triggering of these personalized assets is controlled by the database/list supplied. VDP provides personalization from one digital printed piece to the next on the fly.

Workflow

The use of standardized direct mail products, imposition, hot folders and internal software is key for production efficiency. Utilizing imposition, which is the number of ups arranged on a designated paper size, allows faster printing and reduces paper waste. Hot folders contain these imposition settings and are used to queue files for print. Once files are in print, our internal software is able to track print speeds, remainder of print and a number of daily/weekly/monthly reports. With these combined, the flow of direct mail products throughout production is consistent and reliable.

Data Hygiene and Best Practices

Supplying a clean and uniform database will increase final mail delivery and simplify additional data work requests. Having your mailing list saved in XLS, XLSX, or CSV format is ideal. For mailing purposes, required fields would be Recipient Name, Address, City, State, Zip and any other variable fields separated out by columns. Once in this format, we are able to process your data through CASS standardization and NCOA. CASS (Coding Accuracy Support System) will format and correct each address and zip code per the USPS requirements. 

For example, addresses will become shorter and have updated suffixes such as St, Ln, Ct, instead of Street, Lane and Court. From there, we are also able to remove duplicates, suppress records based on criteria, select a radius of records based on zip, merge additional lists and format data.

Not sure where to start with your next database or list? No worries. The Mailworks has a downloadable template you can use to get started!

Thank you for reading this month’s expert insight article. Follow us on Instagram, LinkedIn and Tik Tok @themailworks to get the inside scoop on all things direct mail marketing!

Business, Employee Spotlight, Social Media

Get to Know our CEO, Brianne

This month’s blog is all about Brianne, our President and CEO. Day to day, she can be found making things happen at The Mailworks along with her restaurants Rosanna’s and Dove + Deer located in the center square of downtown Albany. 

Pam, Brianne’s mother, began The Mailworks in her basement back in 1984. Over the last 35+ years, led by two smart, strong + creative women, The Mailworks has evolved into a successful direct mail marketing company that buzzes with brightness and positivity from all around. 

Keep reading to learn more about President + CEO Brianne Baggetta 

What role did you play within The Mailworks before you transitioned into the CEO position?

I grew up in the business. In high school I worked in Production to make extra money. In college I helped in production and also did light administrative work in the office. After college I worked in New York City and South Africa in Marketing. I came back at 23 (2007) and entered a role of sales and new business development. I took over as President in 2012 when my mother retired. CEO 2020.

What is one thing about the direct mail industry you wish everybody knew?

Direct mail is its own industry and should not be lumped together with commercial print.  We often see people get poor direct mail results because they use a commercial printer rather than a dedicated direct mail partner.

 

Putting color on paper is only part of what we do. Handling the variable data, acting as a liaison with the United States Postal Service, etc, helping devise a winning direct mail strategy…. It takes a dedicated focus to succeed in this industry.

 

What is your favorite machine on the production floor at The Mailworks? Why?

The W+D inserter. It delivers the reliable intelligence we need to have every single insert match the correct envelope.

What is the one piece of advice you’d give to women in a male dominated industry?

Know the worth of your company, what you represent, and yourself. Armed with this confidence you can negotiate any deal or difficult encounter on equal business stature.

The Mailworks has been in business for over 38 years. How as a business owner do you welcome change and keep pushing the envelope?

You have to be willing to change to survive. At The Mailworks we are in a constant state of reinventing what we do to meet the needs of our clients and to remain competitive. Our ongoing focus of working on the business allows us to embrace change rather than to fear it. 

What is an ‘All Hands Meeting’?

I think this might vary based on the company holding them. At The Mailworks, we hold a quarterly All Hands Meeting virtually that is shared with all employees. During this 45 minute event, we provide company updates, share what the leadership team is working on, review suggestions, celebrate anniversaries, and host a live Q&A so employees have a voice.

What’s a passion project you’re working on right now?

I’m helping my oldest daughter master her math skills. 

How many pieces of mail did The Mailworks hit in homes this week?

1,188,078 pieces

Do you have core, company values at The Mailworks? What are they?

We do! We have an acronym to remember them… FLASH’D. Forward Thinking, Loyal, Accountable, Solution Focused, Helpful, Dynamic. That’s what it takes to be a successful member of our team.

 

Thanks for taking the time to read about Brianne. Interested in starting a campaign? Head to themailworks.com to get started!

Nani Daniels - The Mailworks Employee Spotlight
Employee Spotlight

Employee Spotlight: Q&A with Production’s Nani Daniels at The Mailworks

This week our Employee Spotlight features Nani Daniels, a member of our Production Team here at The Mailworks. Find out something surprising about her, her favorite thing about working at The Mailworks, and what she does on a typical weekend.

What is something surprising about you that many people might not know?

I have identical twin girls. They’re 3 years old. Their names are Zaleah and Zalayah.

Nani Daniels - The Mailworks Employee Spotlight

What is your favorite thing about working at The Mailworks?

My favorite thing about working at The Mailworks is that I’m able to move up if I know what I’m doing.

What do you do on a typical weekend?

I typically spend time with my twin girls. We take walks, and we spend a lot of time watching TV. Their favorite show ever is Cocomelon.

Where is your favorite place you’ve ever traveled to?

My favorite place to travel is down South. I went to Greensboro, North Carolina, it’s my favorite place. The people are so loving unlike some of the New Yorkers I know.

What is your favorite thing about yourself?

I’m a people person. I get along with everybody.

Anthony Nichols - The Mailworks Employee Spotlight
Employee Spotlight

Employee Spotlight: Q&A with Production’s Anthony Nichols at The Mailworks

This week our Employee Spotlight features Anthony Nichols, a member of our Production Team here at The Mailworks. Find out what he does on a typical weekend, his favorite place he’s ever traveled to, and his hidden talent.

What do you do on a typical weekend?

I like to go out and try new food and restaurants. My favorite restaurant in Albany is Druther’s.

Where is your favorite place you’ve ever traveled to?

I had a lot of fun in Brazil. We went to visit my wife’s family for the holidays. It was in Sao Paolo, and the whole atmosphere was way different than here. The food was great.

Anthony Nichols - The Mailworks Employee Spotlight

What person, fictional or real, has inspired you the most?

My father. He always gave me good advice.

How would you describe yourself to someone who’s never met you?

Down to earth and outspoken when I’m around the right people.

Anthony Nichols - The Mailworks Employee Spotlight

Do you have any hidden talents?

I can play the drums. My cousin plays guitar and we play together sometimes.

Helena Nichols - The Mailworks Employee Spotlight
Employee Spotlight

Employee Spotlight: Q&A with Helena Nichols, Operations Assistant at The Mailworks

This week our Employee Spotlight features Helena Nichols, our Operations Assistant here at The Mailworks. Find out something surprising about her, her best piece of career advice, and the person who has inspired her the most. 

What is something surprising about you that many people might not know?

I wrote a book when I was 15 years old. It was a story about a greek witch and a mysterious man called Salazar Georgakopoulos. Very dark and sad love story. It had over 50 pages. 

What is your best piece of career advice?

Be patient! I heard a lot of no’s and had to take a few steps back in my professional life that I wasn’t very happy about it. It was all worth it! 

Where is your favorite place you’ve ever traveled to?

A road trip to the West Coast. I took a flight from Albany to Las Vegas and then started my trip from there. I drove across Nevada, Arizona, Utah and California for 2 weeks. The most beautiful spot was the Grand Canyon!

Helena Nichols - The Mailworks Employee Spotlight

How would you describe The Mailworks culture in 3 words?

Fast-paced, resilient and friendly.

What person, fictional or real, has inspired you the most?

My mom! She grew up in a village in the Amazon forest and had to leave her house when she was 12 years old to work as a babysitter and go to school. She was the first one of her family to get a college degree and she’s a Biology teacher now. 

Helena Nichols - The Mailworks Employee Spotlight

What accomplishment from your time at The Mailworks are you most proud of?

Learned all types, sizes, colors of everything we carry! I thought I was never going to be able to because I’ve never worked in the mail/print industry before. Every single person in this company teaches me something new every day.

Mark Rochester - The Mailworks Employee Spotlight
Employee Spotlight

Happy Retirement To Mark Rochester!

Today’s Employee Spotlight is a special edition to celebrate the retirement of our very own, Mark Rochester. Mark has been with us for over 3 years, and his positive attitude is contagious to everyone on The Mailworks team. 

To send him off on a positive note, we’ve compiled a list of notes from The Mailworks team that summarize just why everyone loves working with Mark so much. Enjoy!

Mark Rochester - The Mailworks Employee Spotlight

Mark Rochester has been one of my favorite employees EVER. Mark was actually the first employee that I met at The Mailworks. On my first day he had to let me in the building since I didn’t have my badge yet!

Mark always brings a positive attitude to work and is a pleasure to be around. If you were ever having a bad day all you would have to do is have a chat with Mark and your day would be turned around. The Mailworks will deeply miss Mark and so will I.

Congrats Mark!

– Sean Littlejohn

 

What I love about Mark is how personable he is. He has formed relationships with the people who deliver and pick up from our facility. He is the first impression for many and it’s always a good one! Mark represents The Mailworks with pride.

– Brianne Baggetta

 

Mark & I have worked on and off together for over 25 yrs. It was always a pleasure working with Mark through the good times and the bad. Mark, I hope you enjoy the next chapter in your life and good luck with your retirement! 

– Joe Mainillo

 

Mark is always cheerful, helpful, courteous, a true pleasure to work with. Always with a happy hello first thing when you see him. The getter of the stamps!!!

– Beth Roy

 

Mark Rochester has always been a team player, grabbing paper and supplies for the print room whenever we needed them and even stopping by throughout the day to see if we needed anything. He has been helpful and has always been there when we needed him for something.

– Mark Deukmejian

 

Mark Rochester - The Mailworks Employee Spotlight

Mark, your friendly and warm presence will be greatly missed at 45 Prospect Ave. I will forever be grateful for all the times you searched for copy for me, I asked for rush log ins and had to do inventory on the NYS RTA & Clearesult copy over and over again! 😁You deserve nothing but the best, congratulations! Maybe you will get a week off from home before starting the honey to-to do list. 😉

– Natalie Wonders

 

I love how Mark is always smiling and making others smile. He is always ready to help, he’s dedicated to his job and a person who cares for others. We love you Mark!!! 

– Helena Nichols

 

I love how Mark walks into my office, or the dev office- within seconds there is laughter. I might have stuff delivered to his house just so he can stop by to deliver our packages.

– Jeremy Hammond

 

Mark, I am so grateful to have worked with you! You are always happy with your genuine smile every time I walked into production. I am so happy for you! You deserve it! Have a great time being retired, come back and say hi sometime soon!

– Brooke Fluegge

 

I have worked with a lot of people over the years in the warehouse. Mark Rochester stands out as a model employee, gentle friend with a kind ear. Above all he is always willing to help. The Mailworks will have a hard time finding someone to fit in his shoes. He will be missed and thought of often!

– Freddy Donnahie

 

Mark, on my first day here, you were one of the first people to make me feel at home! You never hesitate to help and you do it with a smile. Here’s to a well deserved and happy retirement! You will be missed. 

– Hannah Akots

John Kingsley - The Mailworks Employee Spotlight
Employee Spotlight

Employee Spotlight: Q&A with John Kingsley, Developer at The Mailworks

This week our Employee Spotlight features John Kingsley, a Developer who started working at The Mailworks in March. Find out something surprising about him, his favorite thing about working at The Mailworks, and his best piece of career advice. 

What is something surprising about you that many people might not know?

I created a steampunk based mobile (in a renovated school bus) entertainment venue for kids and kids at heart.  

John Kingsley - The Mailworks Employee Spotlight

What is your favorite thing about working at The Mailworks?

A great team in IT, led by a great manager.

What do you do on a typical weekend?

I am in my design studio, creating mixed media art.

What is your best piece of career advice?

A lesson from my dad, years go:  Never burn a bridge, you just might need the connection someday again.  The advice has served me well across my 30+ years in IT.

Do you have any hidden talents?

I am a professional woodturner and instructor. (make wooden things on a lathe).  My work is in multiple galleries in the region.

John Kingsley - The Mailworks Employee Spotlight

Greg Flanagan - The Mailworks Employee Spotlight
Employee Spotlight

Employee Spotlight: Q&A with Production’s Greg Flanagan at The Mailworks

Meet Greg Flanagan, a member of our production team who has been with The Mailworks for over 2 years! Find out something surprising about him, what he does on a typical weekend, and his favorite thing about himself.

What is something surprising about you that many people might not know?

I’m the first born male in my family for all my cousins.

I also just had a baby on June 29. It’s a girl, her name is Everleigh Rose. She just started laughing, so I like to do raspberries on her stomach to get her laughing.

Greg Flanagan - The Mailworks Employee SpotlightGreg Flanagan - The Mailworks Employee Spotlight

What do you do on a typical weekend?

Fish or golf. I golf at Colonie town golf course. I normally fish at Saratoga Lake. The biggest fish I ever caught was a 5 lb bass.

Greg Flanagan - The Mailworks Employee Spotlight

What person, fictional or real, has inspired you the most?

My uncle David because of how hard he tries at everything, but he’s still a child at heart.

What is your favorite thing about yourself?

I’m a quick learner and always strive to learn more.

How would you describe yourself to someone who’s never met you?

A hard worker, but I know how to make work fun no matter what.

Crystal Starr - The Mailworks Employee Spotlight
Employee Spotlight

Employee Spotlight: Q&A with Crystal Starr, Account Manager at The Mailworks

Meet Crystal Starr, an Account Manager who is celebrating her one year anniversary with The Mailworks today! Find out something surprising about her, her best piece of career advice, and the person who has inspired her the most.

What is something surprising about you that many people might not know?  

I have a black belt in Tae Kwon do.

What is your best piece of career advice?

To find a career that you love, and a company that values you.  So much time is spent at work, it is important to enjoy what you do, and where you work.  

Crystal Starr - The Mailworks Employee Spotlight

Where is your favorite place you’ve ever traveled to?

Bermuda, I fell in love with the pink sand beaches.

How would you describe The Mailworks culture in 3 words? 

Professional, Caring, Fun

Crystal Starr - The Mailworks Employee Spotlight

What person, fictional or real, has inspired you the most?

Roman, he was a child with special needs that I used to work with during my time in college.  I may have helped him gain life skills, however he gave me so much more.  He taught me what it means to persevere, and that no matter what obstacles there maybe, they can be overcome.

Tell us about your previous professional experience.

I was a Field Outreach Manager for many years.  I had 28 staff members that were located throughout 20 different counties in NYS.  

Maigan Baer - The Mailworks Employee Spotlight
Employee Spotlight

Employee Spotlight: Q&A with Maigan Baer, Production Designer at The Mailworks

Meet Maigan Baer, a Production Designer who has been with The Mailworks for nearly 3 years! Find out something surprising about her, what she does on a typical weekend, and her best piece of career advice.

What is something surprising about you that many people might not know?

I used to do Door to Door sales. I have an introverted personality so this generally surprises people. I was quite good at it and actually really enjoyed the challenge! 

What is your favorite thing about working at The Mailworks? 

As a production designer for The Mailworks, I have the opportunity to work directly with professionals in a variety of industries. Learning more about different industries helps me grow as a designer and better understand how to best deliver a client’s message to consumers. 

What do you do on a typical weekend?

Outside of work I spend the majority of my free time outdoors. A typical weekend for me would include a hike or walk on a nature trail, watercolor painting on the Hudson or Sacandaga Rivers, or going for a little day road trip.

Maigan Baer - The Mailworks Employee Spotlight

What is your best piece of career advice?

The best career advice that I could give would be to always strive to do more and be more. Complacency will deprive you of new opportunities and personal growth, so it is very important to be self-critical and aware. Questions like, “What did this situation/experience teach me?” and “What can I do to get the most of this task for my personal growth?” should be in your head daily. It’s very easy to be a hard worker but this is what will separate you.  

What is your favorite thing about yourself?

My favorite thing about myself is my creative artistic ability. I am talented in many different media, not just graphic design. During my time in school I took many different types of art classes to achieve my BFA. Most of my artistic talent lies in oil painting, watercolor painting and ink illustration. 

Maigan Baer - The Mailworks Employee Spotlight Maigan Baer - The Mailworks Employee Spotlight

Tell us about your previous professional experience.

After graduating college I worked for a couple different companies before coming to The Mailworks. I started out doing door to door sales for Verizon Fios and then moved onto being a marketing assistant for a local construction business. I always knew I wanted to work in the print industry so when I saw an opening for The Mailworks’ sister company Pretty Polite, I knew it was where I wanted to be!